HOW TO ORDER
Bucci Fine Art Gallery specifies in the Sale Offer an estimated delivery time that commits to comply with. Once the order has been packed and handed over to the transport agency, Bucci Fine Art Gallery will provide the buyer with the information regarding the shipment tracker and the delivery time given by the transport agency.
Shipping prices depend on size and weight. Depending on which country we are shipping to the customer may be liable for customs / import charges by your local authority.
How to receive the shipment.
The buyer need to check the parcel exterior in the presence of the transport agent to certify that is in good condition and if not, to describe in the delivery note, the assessed damage and take pictures of it. The buyer must ask the transport agent to provide a copy of the delivery note with the listed damages.
What to do in case of a damaged work
Bucci Fine Art gallery take the best cares for the packaging and the shipping.
All works are insured during transit to cover damage.
However, if a damage occur the buyer is entitled to a 5 days period from the time of delivery, which is understood as the moment the transport agency certifies the shipment as delivered, to inform via email about any damage to the work so that claims can be made on the carrier.
Bucci Fine Art Gallery guarantees the complete refund or when possible the replacement for the buyer if:
The buyer check the parcel exterior in the presence of the transport agent to certify that is in good condition and if not, to describe in the delivery note, the assessed damage and take pictures of it. The buyer must ask the transport agent to provide a copy of the delivery note with the listed damages.
Photographs of the damaged art work are taken.
All packaging are retained until a claim is resolved.
Once these requirements are met, the buyer will be immediately and fully reimbursed.
Bucci Fine Art Gallery will, at his discretion, decide to manage the return of the damage art work and will inform the buyer by e-mail of the estimated date and time for the transport agency to collect them from the delivery address.
Moonrising has arrived and in perfect condition thanks to your careful packaging. We are so delighted with the piece and will enjoy having it in our home. Be assured that we will continue to cherish Moonrising over the years to come. It will speak to us of the multiple references inherent in it, and remind us of the beauty of Lucca and our time spent there. We appreciate your talent and the poetry of your art.
Janice and Harry
My son has received the sculpture.
Everything is in order en he thinks she is even more beautiful than he remembered form last year!
So he is very happy with it.
Moonrising arrived today right on schedule. It was packed beautifully and arrived in perfect condition. It now graces our home. Thank you! We look forward to keeping in touch. All the best,
Paul & Jane
Débat Mr Bucci,
We have received the mirror, which suits well our interior.
Thank you for the packaging.
Dear Mr Bucci
We are enjoying your sculpture!
Super mind arrived safely on Wednesday. It was well packed. And after carefully unpacking it stands on a prominent place.
Thank you. We will follow you and your work.
With kind regards
M. and J.
You probably will not believe this, but your (our?!?) sculpture already arrived today. Intact! As you said, it will be sent in a box within a box, and it has survived the journey
G & J
package arrived. Man you know how to pack ! Paivi loved the work. Discovering your work was one of the highlights of our trip. Cheers
Dear Mr. Bucci,
the sculpture arrived today in a perfect condition.
Mit freundlichen Grüßen
The sculpture arrived yesterday in immaculate condition.
When you said you had experience in packing these items I did not realise how well it was packed – it was an engineering feat in itself and must have taken a large amount of time and thought.
I have enclosed photos of the statue emerging and totally unwrapped. My wife is extremely pleased with the statue but also your prompt attention to the packaging and freighting. We would be more than willing to give a reference to any prospective customers.
Busselton – Western Australia
We received the piece today, and it is lovely.
Sandi - United States
Dear Mister Bucci,
This weekend we went back to Holland.
I must say that we are happy to tell you that the sculpture we bought at your gallery has got a nice place in our house.
We are very happy that your wooden box was so safe.
Just to let you know the sculpture arrived safely and yesterday I unpacked it (it took me a little while!).
I marvel again at your packing expertise – it truly was a work of art!
Thank you for dispatching it so quickly and for the very careful packing.
Your beautiful arrived safely today and has found a spot in our home.
It was very carefully packed and arrived safely.
If your trip to USA takes you to Dallas, you are welcome to have
dinner with us.
Buongiorno Sig. Bucci,
è arrivata in perfetto stato ed è stata veramente apprezzata!
La ringrazio molto, cordiali saluti
The sculpture arrived safely,I did open the box but did not take it out.
It is a present for W. for St.Nicholas on Dec.5th.
I will email you again in a few weeks.
Thank you for shipping it so quick.